You can rest assured that we have implemented strict protocols in place to keep everyone safe since we  reopened.
   We are taking The social distancing, hygiene and safeguarding rules very seriously.  Therefore, with this in mind, we
   have introduced an online child registration and booking system. 

   All our Policies & Procedures are readily available for you to view at our club.

Registration
  • All parents / carers must complete our Registration Form before a child can be accepted at a Playhouse Horsenden.
               Registration must be done directly on our website
  • By registering, the parent / carer gives Playhouse Horsenden permission to take your child/children off site –
               this may be for the purpose of, but not limited to, a walking bus or organised trip.
  • Playhouse Horsenden must be notified of any changes in Registration details, as soon as possible, in writing
                by the parent / carer. 

​Booking Sessions 
  • All sessions requested by parents / carers are subject to availability. 
  • All sessions booked must be paid for in advance.
  • No parent / carer should consider a booking as being accepted until payment has been received by the Club.
  • Bookings may be made up to 24 hours before the start of any session. Children will not be able to be booked in after that time.
  • Playhouse Horsenden will credit all fees charged, if the club is forced to close due to unforeseen circumstances.

Responsibility for attendance 
  • It is the parent / carer’s responsibility to ensure that their child / children arrive, on time, to any Holiday Club, and are signed in accordingly.
  • It is the parent / carer’s responsibility to ensure that their child / children are aware that they will be attending any After-School Club.
  • It is the parent / carer’s responsibility to notify the school if there are late changes made to their child/ children’s club attendance on that day.
 
Penalties for Late Collection 
  • It is the responsibility of all parents / carers collecting children to do so promptly at the end of the session.
                Failure to do so will expose the parent / carer to the payment of a financial penalty and will constitute a breach
                of the terms and conditions, entitling Playhouse Horsenden to exclude the child from subsequent sessions.
 
Responsibility for Payment 
  • The responsibility for payment of all fees, charges and penalties lies at all times with the person who has made the booking.
  • Failure by Playhouse Horsenden to make a written or verbal request for payment of fees does not constitute an excuse
                or reason for late, or non-payment under any circumstances.
  • Failure to settle all fees and/or penalties when due may result in the clubs taking action (including legal action) to
               recover any outstanding sums.
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